Frequently Asked Questions

At Uniformity, we know things don’t always fit perfect. Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought in store or online with a valid receipt or parcel summary document within 40 days of receipt of your order. Some items are excluded from the goodwill returns policy; this does not affect your statutory rights.

All we ask is that the item must be in saleable condition and where possible, in the original packaging with swing tags attached. Please contact Customer Service if you have lost or mislaid your dispatch note and we will arrange to get a new one out to you

Any breakages or damages must be reported to us as soon as possible and preferably within 24 hours of receipt of goods. If a product is defective in any way, please return it as soon as possible after becoming aware of the defect and we will either deliver a new one to you or refund you the cost of the product and postage.

Orders can be returned instore or by post to us. Simply take your goods with a copy of your receipt to our shop at Unit B, Three Rock Road, Sandyford and we can complete the return there.

Alternatively, please post your returns to us with a returns slip enclosed. Without these details inside your package, we are unable to trace it back to you, so please remember to include - Your Name - Address and Transcation reference.

We aim to complete all refund and replacement transactions within 24 hours of receipt of the request. During peak summer months due to the large volume of transactions, from time to time this can be delayed slightly.

Products that are not suitable for return for health protection and hygiene reasons and which are unsealed after delivery cannot be returned. These would include goods such as tights, socks, underwear, swimwear and personal grooming products. This does not apply though in respect of faulty, damaged or incorrectly supplied goods where your statutory rights are unaffected.

If there is anything we have not covered here, please get in touch with our customer service team by phone on 01-2300501 - email orders@uniformity.ie.

To submit a design, simply click 'Submit a Design' on the custom product pages. A member of our design team will contact you to discuss your design and the options available. for more information, please email gerry@uniformity.ie.